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IT Service Professional


IT Service Professional

Job Details

IT Services Professional Needed for Client-Support Tech Company (Contract Role)

*Job Type: Contract/Freelance

*Location: Remote (U.S. preferred, open to global applicants)

*Duration: Ongoing (initial 3–6 months)

*Hours: Part-time or Full-time depending on project load

*About Us
We are a growing technology services firm that delivers managed IT, infrastructure support, and cloud solutions for small to mid-sized businesses across multiple industries. As we scale, we are seeking a dedicated and experienced IT Services Professional to support our internal team and serve our clients with excellence.

*Position Overview
This role involves hands-on IT support, systems administration, and client-facing troubleshooting for multiple businesses. You will work closely with our tech leadership team to provide day-to-day technical support, monitor systems, and help clients solve issues related to their networks, devices, and applications.

You must be resourceful, reliable, and confident communicating with clients in a professional, friendly manner.

*Key Responsibilities
Provide tier 1–2 technical support for desktops, laptops, mobile devices, printers, and other client endpoints

Monitor and manage Windows/Mac environments, including patch management and security updates

Set up, maintain, and troubleshoot Microsoft 365, Google Workspace, and email systems

Configure and manage network devices (routers, firewalls, switches, access points)

Assist with cloud migrations, backups, and storage management (OneDrive, Google Drive, SharePoint, Dropbox, etc.)

Deploy and support remote access and VPN solutions

Maintain ticketing systems, documentation, and technical runbooks

Interface directly with clients via phone, email, and chat to resolve technical issues

Collaborate with internal engineers and escalate complex issues as needed

Recommend improvements to IT systems, processes, and security practices

*Required Qualifications
3+ years of experience in IT support, helpdesk, or systems administration

Strong knowledge of Windows OS, macOS, basic Linux, and mobile device management

Hands-on experience with networking (TCP/IP, DHCP, DNS, VPN)

Proficiency in managing Microsoft 365, Exchange, Teams, SharePoint, Active Directory

Experience with cloud-based tools such as AWS, Google Cloud, or Azure

Familiarity with RMM (Remote Monitoring & Management) tools like ConnectWise, NinjaOne, or Atera

Excellent problem-solving and client communication skills

Detail-oriented, self-managed, and comfortable working remotely

*Preferred Skills (Nice to Have)
Experience supporting small businesses and non-tech-savvy users

Knowledge of cybersecurity best practices (MFA, endpoint protection, backups, phishing mitigation)

Scripting experience (PowerShell, Bash)

Familiarity with PSA platforms (e.g., Autotask, Zendesk, or Freshservice)

Certifications like CompTIA A+/Network+/Security+, MCSA, or equivalent

*Why Work With Us
Flexible work hours/Remote

Ongoing contract opportunities

Exposure to diverse industries and projects

Collaborative, respectful work environment

Clear communication and support from a professional, organized team

*To Apply
Please include the following in your proposal:

A short cover letter summarizing your experience

Specific examples of IT environments you've supported

Relevant certifications or training

Your hourly rate or project-based pricing

Your availability and time zone

We're looking for a reliable, knowledgeable IT professional to join our team and help us serve our clients with excellence. If you're proactive, tech-savvy, and customer-service-oriented, we’d love to hear from you.



Hourly: $25.00 - $74.00 Expert Est. time: More than 6 months, Less than 30 hrs/week

+4


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Cyber Security Professional


Cyber Security Professional

Job Details

Cyber Security Professional Needed for Client-Facing Technology Firm (Contract Position)

*Job Type: Contract

*Location: Remote (U.S. preferred, but open to global talent)

*Duration: 6+ months with possibility for extension

*Weekly Hours: Flexible, 10–30 hours/week depending on project needs

*About Us
We are a fast-growing technology company providing IT, cloud infrastructure, and security solutions for small to mid-sized business clients. As we continue to scale and expand our service offerings, we are seeking a highly skilled and reliable Cybersecurity Professional to work with our team and directly support our clients’ evolving security needs.

*Role Overview
You will be responsible for evaluating, implementing, and managing cybersecurity best practices, protocols, and tools for both internal infrastructure and our client environments. You’ll work collaboratively with our tech team to identify vulnerabilities, implement protective measures, and support client compliance with industry standards such as HIPAA, SOC 2, and NIST.

*Key Responsibilities
Conduct risk assessments, security audits, and vulnerability testing

Monitor and manage endpoint protection, firewall configurations, and SIEM systems

Develop and implement security policies and incident response plans

Assist with security aspects of IT infrastructure (cloud, network, endpoints)

Guide clients through compliance requirements (HIPAA, SOC 2, GDPR, etc.)

Investigate and respond to security incidents and breaches

Provide recommendations to improve overall security posture

Participate in client onboarding security assessments and documentation

Collaborate with developers and system admins to integrate security-by-design

*Required Qualifications
3+ years of experience in cybersecurity, IT security, or related field

Strong knowledge of cybersecurity tools and frameworks (e.g., NIST, CIS, ISO 27001)

Familiarity with firewalls, VPNs, IDS/IPS, EDR/XDR, and access control systems

Experience with cloud platforms (AWS, Azure, or Google Cloud) security configurations

Hands-on experience conducting security audits, penetration tests, and forensic analysis

Excellent communication skills – ability to explain technical concepts to clients

Ability to work independently and manage multiple client environments

Relevant certifications preferred: CISSP, CISM, CEH, CompTIA Security+, etc.

*Preferred Experience (Nice to Have)
Familiarity with regulatory compliance frameworks (HIPAA, SOC 2, PCI-DSS)

Experience with small business and SMB clients in various industries

Prior work on Upwork or freelancing experience with client testimonials

Knowledge of automation tools for threat detection and remediation

Background in DevSecOps or secure software development lifecycle (SDLC)

*What We Offer
Flexible hours and remote work

Long-term collaboration opportunities

Exposure to multiple industries and client environments

Collaborative, fast-paced team culture

Ability to contribute to process development and security best practices

*To Apply
Please include the following in your proposal:

Brief cover letter outlining your relevant experience

Specific examples of past cybersecurity projects or assessments

Any relevant certifications or credentials

Your hourly rate or project-based pricing

Availability and preferred working hours



Hourly: $63.00 - $100.00 Expert Est. time: More than 6 months, Less than 30 hrs/week

+5


Example Cover Letter

Subject: Proposal for Cyber Security Professional Position

Dear [Client's Name],

I hope this message finds you well. I'm excited to apply for the Cyber Security Professional position at your innovative technology firm. With over three years of experience in cybersecurity and a strong background in IT security, I am confident in my ability to support your team and enhance your clients’ security posture.

### Relevant Experience:
In my previous roles, I have successfully conducted risk assessments and security audits for various organizations, identifying vulnerabilities and implementing robust security measures. For instance, I collaborated with a small business client to navigate HIPAA compliance, resulting in a comprehensive security framework that increased their security posture significantly. Additionally, I have hands-on experience with endpoint protection measures, firewall configurations, and SIEM systems, ensuring that client environments are adequately protected against threats.

### Cybersecurity Projects:
1. **Risk Assessment for Healthcare Client**: Conducted a thorough risk assessment and vulnerability testing for a healthcare provider, which led to the identification of critical vulnerabilities and the implementation of a risk mitigation plan tailored to HIPAA compliance requirements.

2. **Cloud Security Implementation**: Worked with a mid-sized retail firm to strengthen their AWS cloud configuration and enhance their incident response plan, leading to a significant reduction in security incidents.

3. **Penetration Testing Services**: Performed targeted penetration tests for clients in various sectors, providing detailed reports and actionable insights that helped clients fortify their security measures.

### Certifications and Credentials:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- CompTIA Security+

### Pricing and Availability:
My hourly rate for this position is $[your hourly rate] (or specify project-based pricing if applicable). I am available for 10-30 hours per week, with flexible working hours to accommodate project needs.

I would be delighted to bring my expertise to your team and work collaboratively to support your clients through their evolving cybersecurity challenges. I look forward to discussing how I can contribute to your firm’s goals.

Thank you for considering my application. I’m eager to explore this opportunity further.

Best regards,

[Your Name]
[Your LinkedIn Profile or Portfolio URL] (if applicable)
[Your Contact Information]

Apply Here

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IT Service Professional


IT Service Professional

Job Details

IT Services Professional Needed for Client-Support Tech Company (Contract Role)

*Job Type: Contract/Freelance

*Location: Remote (U.S. preferred, open to global applicants)

*Duration: Ongoing (initial 3–6 months)

*Hours: Part-time or Full-time depending on project load

*About Us
We are a growing technology services firm that delivers managed IT, infrastructure support, and cloud solutions for small to mid-sized businesses across multiple industries. As we scale, we are seeking a dedicated and experienced IT Services Professional to support our internal team and serve our clients with excellence.

*Position Overview
This role involves hands-on IT support, systems administration, and client-facing troubleshooting for multiple businesses. You will work closely with our tech leadership team to provide day-to-day technical support, monitor systems, and help clients solve issues related to their networks, devices, and applications.

You must be resourceful, reliable, and confident communicating with clients in a professional, friendly manner.

*Key Responsibilities
Provide tier 1–2 technical support for desktops, laptops, mobile devices, printers, and other client endpoints

Monitor and manage Windows/Mac environments, including patch management and security updates

Set up, maintain, and troubleshoot Microsoft 365, Google Workspace, and email systems

Configure and manage network devices (routers, firewalls, switches, access points)

Assist with cloud migrations, backups, and storage management (OneDrive, Google Drive, SharePoint, Dropbox, etc.)

Deploy and support remote access and VPN solutions

Maintain ticketing systems, documentation, and technical runbooks

Interface directly with clients via phone, email, and chat to resolve technical issues

Collaborate with internal engineers and escalate complex issues as needed

Recommend improvements to IT systems, processes, and security practices

*Required Qualifications
3+ years of experience in IT support, helpdesk, or systems administration

Strong knowledge of Windows OS, macOS, basic Linux, and mobile device management

Hands-on experience with networking (TCP/IP, DHCP, DNS, VPN)

Proficiency in managing Microsoft 365, Exchange, Teams, SharePoint, Active Directory

Experience with cloud-based tools such as AWS, Google Cloud, or Azure

Familiarity with RMM (Remote Monitoring & Management) tools like ConnectWise, NinjaOne, or Atera

Excellent problem-solving and client communication skills

Detail-oriented, self-managed, and comfortable working remotely

*Preferred Skills (Nice to Have)
Experience supporting small businesses and non-tech-savvy users

Knowledge of cybersecurity best practices (MFA, endpoint protection, backups, phishing mitigation)

Scripting experience (PowerShell, Bash)

Familiarity with PSA platforms (e.g., Autotask, Zendesk, or Freshservice)

Certifications like CompTIA A+/Network+/Security+, MCSA, or equivalent

*Why Work With Us
Flexible work hours/Remote

Ongoing contract opportunities

Exposure to diverse industries and projects

Collaborative, respectful work environment

Clear communication and support from a professional, organized team

*To Apply
Please include the following in your proposal:

A short cover letter summarizing your experience

Specific examples of IT environments you've supported

Relevant certifications or training

Your hourly rate or project-based pricing

Your availability and time zone

We're looking for a reliable, knowledgeable IT professional to join our team and help us serve our clients with excellence. If you're proactive, tech-savvy, and customer-service-oriented, we’d love to hear from you.



Hourly: $25.00 - $74.00 Expert Est. time: More than 6 months, Less than 30 hrs/week

+4


Example Cover Letter

**Upwork Proposal for IT Services Professional Position**

---

Dear [Hiring Manager's Name],

I am excited to apply for the IT Services Professional role at your esteemed tech company. With over 5 years of experience in IT support and systems administration, I am well-equipped to provide exceptional technical support and client-facing services that align with your needs.

**Summary of Experience:**

I have a proven track record in delivering tier 1–2 technical support, handling various platforms including Windows and macOS, and ensuring the seamless operation of client environments. Specific examples of environments I’ve supported include:

- **Managed IT Services**: Supported small to mid-sized businesses by managing network devices, conducting regular system audits, and implementing security best practices.
- **Cloud Solutions**: Successfully led cloud migrations for several clients, transitioning their operations to Microsoft 365 and Google Workspace, and subsequently providing ongoing support for user accounts and software applications.
- **Remote Support**: Utilized RMM tools such as NinjaOne to monitor client systems, administer patches, and manage backups efficiently.

**Credentials and Skills:**

I hold the following relevant certifications:
- CompTIA A+
- CompTIA Network+
- MCSA: Windows Server 2016

In addition to my certifications, my technical skills include proficiency in:
- Network configurations (TCP/IP, DHCP, DNS)
- Managing Microsoft 365 applications and Active Directory
- Implementing remote access solutions, including VPN setup

I am also familiar with some PSA platforms and have experience scripting using PowerShell to automate mundane tasks, enhancing operational efficiency.

**Availability and Pricing:**

I am available to work part-time or full-time depending on the project load and am flexible with my work hours to accommodate the needs of your team. My proposed hourly rate is $40, but I am open to discussing a project-based pricing model based on the scope of work.

I am based in [Your Time Zone], which I believe allows for seamless communication with your team. I pride myself on my attention to detail and excellent problem-solving skills. I aim to not only resolve client issues but also enhance their overall experience through proactive support and strategic recommendations.

**Conclusion:**

I am passionate about leveraging technology to empower clients and improve their business operations. I believe that my resourcefulness, reliability, and commitment to exceptional client service would make me a valuable addition to your team.

I look forward to the opportunity to discuss how I can contribute to your organization’s success further. Thank you for considering my application!

Best regards,

[Your Name]
[Your LinkedIn Profile or Personal Website, if applicable]
[Your Contact Information]
[Your Upwork Profile Link]

Apply Here

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Marketing Expert Needed to Launch New Therapy Practice in Philadelphia (Fractional CMO)


Marketing Expert Needed to Launch New Therapy Practice in Philadelphia (Fractional CMO)

Job Details

I'm a licensed therapist launching a new private practice in Philadelphia focused on providing modern and effective mental health care. Right now it's just me but in the near future, I'm hoping to have other therapists join my collective. I'm looking for a skilled and affordable freelance marketer to help build and execute a marketing plan that drives real results—namely brand awareness, a strong online presence, and a steady flow of client intakes.

This is a freelance project with potential for ongoing work. Ideal for someone who understands the nuances of private practice marketing and wants to help create something meaningful from the ground up.

Scope of Work:

We’ll work closely to build and roll out a 3–6 month launch plan that includes:

Brand Development: Help refine our visual identity, tone, and messaging.

Website Optimization: Provide feedback (or hands-on help) with Squarespace-based site for SEO, UX, and lead conversion.

Local SEO & Google Business Profile: Optimize listings and ensure we appear for relevant “therapist near me” and related searches.

Content Strategy & Social Media: Build a consistent content plan (Instagram/Facebook/LinkedIn) to establish credibility and reach our target audience.

Paid Ad Guidance: Advise or manage small Google Ads or Meta ad budget to boost visibility at launch.

Email or Referral Marketing: Help design outreach for local professionals or build automated nurture sequences.

Ideal Candidate:

Experience marketing for therapists, health & wellness, or service-based businesses.

Strong grasp of affordable lead gen strategies (especially local)

Can balance strategy with execution—no bloated agency speak, just smart action

Familiarity with tools like Squarespace, Canva, Meta Ads Manager, Google Business, etc.

Collaborative, clear communicator, responsive

To apply, please respond with:

Brief introduction & relevant experience

Portfolio or examples of work (especially therapy/wellness-related if available)

Your proposed rate and availability

Any ideas you’d recommend based on this description. Thank you!



Hourly: $55.00 - $100.00 Expert Est. time: 3 to 6 months, Less than 30 hrs/week

+4


Example Cover Letter

**Proposal for Freelance Marketing Services**

Dear [Client's Name],

I hope this message finds you well. I am excited about the opportunity to collaborate on launching your new private therapy practice in Philadelphia. As a skilled marketer with experience in the health and wellness sector, I understand the unique nuances associated with promoting a therapeutic business, and I’m eager to help you build a meaningful brand that resonates with your community.

**Introduction & Relevant Experience:**
With over [X years] of experience in marketing for therapists and service-based businesses, I have a proven track record of driving brand awareness and client engagement. My work has involved developing tailored marketing strategies, optimizing websites for SEO and user experience, and executing successful local search campaigns. I have a deep understanding of the mental health industry, which allows me to craft messages that are authentic and resonate with potential clients.

**Portfolio:**
I have attached my portfolio showcasing my work with other therapy and wellness-related projects for your review. Here are a few highlights:

1. **Website Optimization**: Successfully optimized a therapist's Squarespace website, resulting in a [XX% increase] in organic search traffic within three months.
2. **Local SEO**: Helped a wellness center improve its Google Business Profile, leading to a [XX% increase] in inquiries via local search.
3. **Content Strategy**: Developed a comprehensive content calendar that includes engaging posts for Instagram and Facebook, setting a strong foundation for their online presence.

**Proposed Rate & Availability:**
I propose a competitive rate of [$XX/hour or a project-based fee of $XXX] depending on the preferred scope of work. I am available to start immediately and can commit [X hours/week] to ensure the timely execution of our marketing plan.

**Initial Ideas:**
Based on your project description, here are a few initial ideas that could drive results:

1. **Brand Development**: A mood board to visually articulate your brand’s identity and help establish a cohesive presence across all platforms.
2. **SEO & Lead Conversion**: Implementing keyword strategies specific to the Philadelphia area to help potential clients find your services easily.
3. **Content Plan**: Weekly blog posts addressing common mental health concerns that can be shared on social media to establish your authority and drive traffic to your site.
4. **Local Outreach**: Developing an email marketing campaign targeting local healthcare professionals for referrals, including offering a workshop to introduce your services.

I would love to discuss this opportunity further and learn more about your vision for your practice. Thank you for considering my application. I look forward to potentially working together to create something meaningful in the mental health space.

Warm regards,

[Your Name]
[Your Contact Information]
[Your LinkedIn Profile or Website]

Apply Here

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3D Solidworks Designer


3D Solidworks Designer

Job Details

Design oilfield equipment using Solidworks. We have the engineer but need the designer.



Hourly: $40.00 - $100.00 Expert Est. time: 3 to 6 months, Less than 30 hrs/week



Example Cover Letter

**Upwork Proposal for Designing Oilfield Equipment**

Dear [Client's Name],

I hope this message finds you well. I am writing to express my interest in your project requiring a designer to create oilfield equipment using SolidWorks. With my background in mechanical design and extensive experience in using SolidWorks, I am confident in my ability to produce high-quality designs that meet your specifications.

Having worked on similar projects in the past, I understand the intricacies involved in designing equipment for the oil and gas industry. I am committed to collaborating closely with your engineer to ensure that the designs align perfectly with the functional requirements and safety standards needed for oilfield operations.

**Key Skills and Experience:**
- Proficient in SolidWorks with over [X years] of hands-on experience in 3D modeling, simulation, and drafting.
- Strong understanding of mechanical engineering principles and industry standards related to oilfield equipment.
- Ability to create detailed and accurate design documentation, including assembly instructions and technical specifications.
- Proven track record of meeting project deadlines while maintaining clear communication with all stakeholders.

I am eager to bring my expertise to your team and contribute to the successful design of your oilfield equipment. If you would like, I can provide samples of my previous work to demonstrate the quality and precision of my designs.

Please let me know a suitable time for us to discuss this project further. I am excited about the opportunity to work with you and help bring your ideas to life.

Thank you for considering my proposal.

Best regards,

[Your Name]
[Your Upwork Profile Link]
[Your Contact Information]
[Optional: Link to Portfolio]

Apply Here

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Remote data analyst


Remote data analyst

Job Details

As a Data Analyst, you may be instrumental in reworking uncooked records into actionable insights that power enterprise decisions. This position combines analytical thinking, statistical expertise, and powerful conversation to empower our company with records-pushed strategies. The function gives a far flung paintings environment, supplying flexibility with out compromising the effect of your analytical contributions.

Key Responsibilities:

1. Data Exploration and Analysis:
• Conduct thorough evaluation of numerous datasets to find trends, patterns, and correlations.

2. Data Cleaning and Preparation:
• Cleanse and preprocess records to make sure accuracy, consistency, and relevance.

3. Visualization and Reporting:
• Develop visually compelling reviews and dashboards the use of equipment which include Excel, Tableau, or Python libraries.

4. Collaborative Decision Support:
• Collaborate cross-functionally with groups to recognize enterprise necessities and offer analytical aid for decision-making.

5. Continuous Improvement:
• Stay abreast of enterprise advancements, new equipment, and evolving nice practices in records analytics.

Job Qualifications:

• Bachelor`s diploma in a applicable field (Statistics, Mathematics, Computer Science).
• Proven enjoy as a Data Analyst, showcasing impactful contributions.
• Proficiency in SQL and a programming language (Python, R).
• Strong problem-fixing abilties, interest to detail, and a ardour for uncovering insights inside records.
• Excellent conversation abilties to bring complicated findings with clarity.



Hourly: $32.00 - $65.00 Entry Level Est. time: 1 to 3 months, Less than 30 hrs/week



Apply Here

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Meta Ads & Funnel Expert Needed to Drive Local Leads for SEO Agency (Video Ad Ready)


Meta Ads & Funnel Expert Needed to Drive Local Leads for SEO Agency (Video Ad Ready)

Job Details

I run a local SEO agency focused on ranking service-based businesses on the top of google. I’ve got a short ad video ready to go, but I need someone who knows how to set up and run profitable paid ad campaigns (Meta) and build simple but effective funnels to drive inbound leads.

I’m not looking for fluff. I need someone who can:

Set up and manage meta ad campaigns

Build or guide a clean, high-converting landing page/funnel

Optimize for appointment bookings or inbound form submissions

Track results and report performance clearly

Advise on audience targeting and budget scaling

You’ll be working directly with me and potentially helping promote my SEO services to local business owners.

I need help specifically with

Target audience research

Funnel structure (ad → landing page → form/booking)

Messaging & conversion psychology

Integrating with tools like Webflow, Framer, ClickFunnels, Calendly, etc.

What I Have:

A polished video ad

Webflow and Framer access

Some general ideas on audience (contractors, home service biz owners, mortgage brokers)

Willing to spend ~$500–$1,000/month on ad spend to test and scale

What You Should Have:

Experience running lead gen ads for agencies, coaches, or service businesses

Funnel-building chops (ClickFunnels, Webflow, Framer, doesn’t matter as long as it converts)

Ability to show past results

Fluent English

Bonus if you’ve worked with SEO or local marketing agencies before

To Apply:
Send a brief note with:

One or two examples of campaigns you’ve run with actual results (cost per lead, etc.)

What ad platform you’d recommend starting on and why

Whether you also build landing pages/funnels or prefer to just advise

Let’s build something lean and effective.



Hourly: $50.00 - $100.00 Expert Est. time: 1 to 3 months, Less than 30 hrs/week



Example Cover Letter

Subject: Proposal for Your Paid Ad Campaign Management and Funnel Building

Hi [Client's Name],

I hope this message finds you well! I’m excited about the opportunity to collaborate with you in promoting your SEO services to local business owners. With my experience in managing profitable paid ad campaigns on Meta and my expertise in building high-converting funnels, I am confident I can help you achieve your goals.

### What I Bring to the Table:
1. **Ad Campaign Management**: I have successfully set up and managed Meta ad campaigns for various service-based businesses, achieving significant improvements in lead generation. I understand how to target specific audiences effectively, and my analytical skills allow me to optimize campaigns for the best ROI.

2. **Funnel Building Expertise**: My experience includes creating and optimizing landing pages and funnels on platforms like ClickFunnels and Webflow. I focus on simple yet effective designs that drive conversions. For your project, I can either build the landing pages or guide you through the process.

3. **Performance Tracking and Reporting**: I firmly believe in data-driven decisions. I will ensure that we track key metrics and provide clear performance reports to adjust our strategies accordingly.

4. **Audience Targeting & Budget Scaling**: I can help you refine your target audience strategy and provide recommendations on budget allocation to maximize lead generation while ensuring cost-effectiveness.

### Previous Campaign Results:
- **Campaign**: Lead Gen for a Local Contractor
- **Ad Spend**: $700/month
- **Cost Per Lead**: $15
- **Key Metrics**: 45 leads generated in one month, with a conversion rate of 25% to consultations.

- **Campaign**: Promo for an Online Coaching Service
- **Ad Spend**: $1,000/month
- **Cost Per Lead**: $10
- **Key Metrics**: 100 leads generated, resulting in 20 new clients.

### Recommendations:
To start, I recommend beginning with a budget on Facebook/Instagram ads due to their powerful targeting capabilities and robust analytics tools. This platform tends to provide a higher return on investment for local service businesses.

### Regarding Funnel Building:
I enjoy both building landing pages and advising on best practices. Depending on your preference, I can take the lead on this or provide guidance to your team.

I’d love to discuss this project further and explore how we can effectively set up and scale your ad campaigns. Please feel free to reach out to schedule a conversation.

Looking forward to the possibility of working together!

Best regards,

[Your Name]
[Your Upwork Profile]
[Your Contact Information]
[Your Portfolios or Relevant Examples, if applicable]

Apply Here

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Building and app


Building and app

Job Details

Need to build a web app to be able to use a Microsoft Azure higher level of membership and customer service



Hourly: $50.00 - $100.00 Expert Est. time: 1 to 3 months, Less than 30 hrs/week



Example Cover Letter

Subject: Proposal for Building Your Microsoft Azure Web App

Dear [Client's Name],

I hope this message finds you well. I am excited to submit my proposal for your project, where you require the development of a web application utilizing Microsoft Azure for enhanced membership and customer service capabilities.

With my extensive experience in web application development and a strong focus on Azure technologies, I am confident in my ability to deliver a robust solution tailored to your needs. Here’s a brief overview of how I can contribute to your project:

1. **Azure Expertise**: I have a deep understanding of Microsoft Azure services, including Azure App Services, Azure Functions, and Azure SQL Database. I will leverage these tools to ensure scalability, reliability, and security for your web app.

2. **Custom Development**: I will work closely with you to define the specific features and functionalities you require, ensuring that the web app enhances your membership management and customer service experience.

3. **User-Centric Design**: I believe that a great user experience is key to any successful application. I will focus on creating an intuitive interface that meets the needs of your users and keeps them engaged.

4. **Ongoing Support**: After the initial development phase, I am committed to providing ongoing support and maintenance to ensure the app runs smoothly and efficiently.

5. **Timely Delivery & Communication**: I value transparency and communication, ensuring that you are kept in the loop throughout the development process. I pride myself on meeting deadlines without compromising quality.

I would love the opportunity to discuss your project further and share how I can help bring your vision to life. Please feel free to reach out to schedule a meeting.

Thank you for considering my proposal. I look forward to the possibility of working together!

Best regards,

[Your Name]
[Your Upwork Profile Link]
[Your Contact Information]

Apply Here

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Connect Zoho CRM Contacts to PIC Customer List (Serverless)


Connect Zoho CRM Contacts to PIC Customer List (Serverless)

Job Details

What I need
Make Zoho and PIC talk to each other so new Zoho Contacts show up as Customers in PIC, and vice-versa.

Use AWS Lambda + API Gateway (or something similar that’s “serverless”).

Before the live sync starts, run a one-time cleanup:

Match Zoho Contacts to PIC Customers by e-mail.

Fill the Zoho field “PIC Customer ID.”

Don’t change or delete anything in PIC while doing that.

If a Zoho record has no e-mail, put it into a CSV so I can match it by hand (first/last name, phone, etc.).

Zoho Contact “Owner” should decide which Salesperson number goes to PIC (I have a simple ID→number list).

Always set Accounttype = "RET".

Required PIC fields are: Name, Phone, Site, Accounttype, Territory, DateOpened, Salesperson1.

Rough numbers
Zoho Contacts: ~520

PIC Customers: ~8 000

What I’ll give you
Test log-ins for PIC and Zoho

PIC API docs (Swagger): https://app.swaggerhub.com/apis/picbusiness/e-PIC-API/1.2.0

The Zoho-owner → Salesperson map

AWS account (or use yours and give me the setup script)

How we’ll work
No video calls. All questions in Upwork chat.

I’ll answer fast.

Deliverables
Code (Node or Python—your choice) in a Git repo.

A way to deploy it (CloudFormation, CDK, Terraform, or simple CLI script).

One-time cleanup script + CSV report.

Quick read-me on how to run and roll back.

Budget & timing
Start ASAP.

First demo (cleanup + one-way Zoho→PIC) in 5 days.

Full two-way sync + hand-off the next week.



Hourly: $47.00 - $80.00 Intermediate Est. time: Less than 1 month, Less than 30 hrs/week



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Temp Level 1 / level 2 Field Tech MSP


Temp Level 1 / level 2 Field Tech MSP

Job Details

SAN DIEGO Based only!
We are a small, dynamic team of IT professionals who pride ourselves on providing exceptional service and innovative solutions. We are seeking a forward-thinking Field Service Technician (Level 1 or 2) to join our Managed Service Provider (MSP) team. This 100% field-based role involves traveling to client sites across San Diego County and surrounding areas to deliver onsite technical support and proactive IT solutions. You’ll troubleshoot, maintain, and upgrade IT systems (Windows and macOS), help clients anticipate their future IT needs, and contribute to pre-planning efforts to ensure smooth operations.
________________________________________


Key Responsibilities
• Onsite Technical Support & Troubleshooting
o Diagnose and resolve hardware, software, and networking issues for Windows and macOS systems directly at client locations.
o Perform system upgrades, updates, and installations on both Windows and Mac devices.
o Manage and resolve service tickets onsite, meeting established SLAs.
• Forward-Thinking IT Solutions
o Evaluate client environments and identify opportunities for system improvements, upgrades, and automation.
o Collaborate with the team to develop pre-planned strategies that address client needs and minimize downtime.
o Stay ahead of emerging technologies and best practices to help clients remain competitive and secure, by taking a variety of company paid and unpaid trainings.
• System Administration
o Support Microsoft 365, Windows Server environments, Active Directory, and Mac system administration tools (e.g., Jamf, Apple Business Manager).
o Configure and troubleshoot routers, switches, firewalls, and other network devices.
o Deploy and manage macOS devices using MDM solutions such as Jamf and troubleshoot Apple applications.
• Client Interaction
o Serve as the face of the company at client locations, providing excellent customer service and building strong client relationships.
o Act as a trusted advisor by offering proactive recommendations and technical guidance to align IT systems with business goals.
o Be an ambassador of WCITG and showing up with a calm, can do attitude; wearing WCITG shirts.
• Documentation & Planning
o Maintain accurate records of client interactions, system configurations, and resolutions in the ticketing system.
o Contribute to pre-planning initiatives by documenting project requirements, timelines, and risks to ensure seamless execution.
o Assist in creating and updating knowledge base articles to support the team’s operational efficiency.



Hourly: $25.00 - $35.00 Expert Est. time: 1 to 3 months, Less than 30 hrs/week

+5


Example Cover Letter

**Upwork Proposal for Field Service Technician Position**

---

Dear [Client's Name],

I hope this message finds you well. I am excited to apply for the Field Service Technician role within your esteemed team based in San Diego. My extensive experience in IT support, combined with my proactive approach to system improvements and exceptional customer service, makes me an ideal candidate for this position.

### Why I Am a Great Fit

1. **Hands-On Technical Expertise**:
I have a solid background in providing onsite technical support and troubleshooting for both Windows and macOS systems. With a proven ability to diagnose and resolve hardware, software, and networking issues, I have consistently met and exceeded established SLAs.

2. **Forward-Thinking Solutions**:
My approach to IT is not just about fixing problems as they arise but anticipating client needs and proposing innovative solutions. I have a keen eye for evaluating environments and identifying opportunities for automation and system improvements, contributing to both operational efficiency and customer satisfaction.

3. **Strong Communication Skills**:
Serving as the face of the company, I take pride in building strong client relationships through excellent customer service. I understand the importance of clear communication and being a trusted advisor, which aligns perfectly with your team's values at WCITG.

4. **Technical Proficiency**:
My knowledge encompasses Microsoft 365, Active Directory, and system administration tools such as Jamf for macOS devices. I am skilled in configuring and troubleshooting network devices, ensuring all systems are secure and functioning optimally.

5. **Documentation and Planning**:
I understand the significance of maintaining accurate records and contributing to pre-planning initiatives. My experience in documenting project requirements and updates in ticketing systems will support the longstanding operational efficiency of your team.

### Commitment to Professional Growth

I am eager to embrace company-paid and unpaid training opportunities to stay ahead of emerging technologies and best practices. My passion for continuous learning will enhance my ability to serve your clients effectively and contribute to WCITG's success.

### Conclusion

I am genuinely excited about the opportunity to contribute to your team and help your clients thrive with cutting-edge IT solutions. I am available for an interview at your convenience, and I look forward to potentially working together to create an exceptional client experience in the dynamic field of IT support.

Thank you for considering my application.

Best regards,

[Your Name]
[Your Upwork Profile Link]
[Your Contact Information]
[Your Location - San Diego, CA]

---

Feel free to customize any parts of this proposal to better match your experience or style!

Apply Here

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